Frequently Asked Questions
Everything you need to know about ordering from Hotel Supplies UK.
How do I place an order?▼
You can place an order through our contact form, by email, or by phone. Once we confirm your requirements, we will send a quote and process your order.
What are your delivery times?▼
Standard delivery is 3-5 working days. Express delivery is 1-2 working days. Bulk orders may require additional processing time.
Do you deliver across the whole UK?▼
Yes, we deliver to hotels in England, Scotland, Wales, and Northern Ireland.
What is your minimum order value?▼
There is no minimum order for the Professional and Enterprise plans. Starter plan orders have a £50 minimum.
Can I get samples before ordering?▼
Yes, we can provide samples of most products. Contact our team to arrange this.
Do you offer eco-friendly products?▼
Yes, we stock a range of sustainable and eco-friendly options including organic cotton linens, biodegradable amenities, and concentrated cleaning products.
Can you custom-brand amenities?▼
Yes, we offer custom branding on amenities, stationery, and uniforms. Minimum quantities apply.
What is your returns policy?▼
We accept returns of unopened products within 14 days of delivery. Custom-branded items are non-returnable.
Do you offer scheduled deliveries?▼
Yes, we can set up recurring deliveries on a weekly, bi-weekly, or monthly schedule to ensure you never run out of essentials.
How do I contact support?▼
You can reach us at hello@hotelsupplies.aymane.co.uk or call +44 20 1234 5678. Professional and Enterprise customers have dedicated account managers.